TalkSonar assesses conversations against criteria for your team and sales pipeline. Check findings against call excerpts and choose what to discuss with your team.
From conversation to review
Conversation excerpt
Sales rep
“I’ll email you a proposal, then.”
Customer
“Sounds good. I’ll take a look.”
Date of the next contact
In this excerpt, the customer agrees to look at the proposal, but no date is mentioned for the next contact.
Discuss how to close the call
Review with the rep how to agree on a time and purpose for the next contact.
Illustrative example · fictional dialogue, not customer results
Use excerpts with objections, commitments and customer responses for a focused review.
Set separate criteria for teams, sales stages and service standards.
Use the words from the conversation when giving feedback to a team member.
A score alone is not enough for a useful review. You need a clear criterion and a conversation excerpt to check the assessment. TalkSonar brings them together.
Criterion → excerpt → focused review
Identify conversation sources and recordings available for analysis.
Configure a scorecard for the team and sales stages.
Compare assessments with supporting conversation excerpts.
Choose specific examples for feedback and track patterns over time.
Choose a team and a goal for your first project. Together, we define criteria and identify available recordings. Connecting sources and delivering results to a CRM requires checks of permissions and system capabilities, plus agreement on the data flow.
Explore integration optionsAutoconfiguration proposes criteria informed by your calls and deal history, then tests them on calls from other deals. You review and manually apply a configuration that has passed the checks.
Tell us how you review calls today and what you want to assess. We’ll discuss your goal, show the TalkSonar approach and scope a first project.
