TalkSonar — Evidence, surfaced.
RU
§01 · Solutions

One platform. Different frameworks per team.

Measure sales conversations, QA standards, service quality, CRM completion, and methodology adherence across phone-based teams.

Request a demo Get implementation plan
Use-case paths
4

Sales · QA · CRM · Service

Quality frameworks
Per project

MEDDICC, SPIN, BANT, custom

Roles aligned
4+

Sales, RevOps, QA, CTO

Rollout shape
Scoped

One team, one priority

Platform capability snapshot — outcomes depend on rollout.

  • §02Sales quality

    Sales quality

    “You cannot improve what managers only sample manually.”

    • Track script and methodology adherence.
    • Surface objections.
    • Understand why deals move or stall.
    • Improve CRM notes after calls.
    Discuss sales quality
    scorecardIllustrative · sample data

    Scorecard

    SPIN selling · v3.1

    +12
    83/100

    Strong discovery

    Composite 83 · Talk-listen 42/58

    10 calls
    • Situation3 discovery Qs94
    • ProblemPain confirmed88
    • ImplicationCost of inaction79
    • Need-PayoffMissed once71
  • §03QA & coaching readiness

    QA & coaching readiness

    “QA is hard to scale when every review depends on who listened to the call.”

    • Create repeatable review logic.
    • Attach evidence to feedback.
    • Identify manager and team trends.
    • Prepare coaching signals — without claiming fully automated coaching.
    Plan QA rollout
    qa-reviewIllustrative · sample data
    TranscriptSignalsScorecardCRM note
    REC · 05:21
    • Agent00:01

      Thanks for calling TalkSonar. How can I help you today?

    • Customer00:06

      We're evaluating an upgrade, but the price jump concerns the CFO.

      Pricing objection→ Mapped to CRM · risk +1
    • Agent00:14

      Understood. What outcome would justify the investment for your team?

      SPIN · Implication→ Methodology hit
    • Customer00:22 LIVE

      If we cut manual QA in half, budget is approved this quarter.

      Buying signal→ Next-step: send proposal
    • Agent00:31

      Then let's tailor a rollout for QA automation — I'll share numbers today.

      Commitment→ SLA · 24h
    02:43 / 05:21
  • §04CRM automation

    CRM automation

    “CRM loses the detail that was actually discussed in the call.”

    • Generate structured summaries.
    • Map call outputs to CRM fields.
    • Standardize notes across the team.
    • Reduce manual follow-up burden.
    Discuss CRM workflow
    crm-noteIllustrative · sample data
    AC

    Deal #7421 · Acme Corp

    call-7421 · 05:21 · en-US · Agent M. Ito

    Synced
    • StageNegotiation → Closing 00:22
    • Next stepSend tailored ROI proposal 00:3124h
    • ObjectionPrice sensitivity · CFO gate 00:06
    • Buying signalCut manual QA in half 00:22
    Summary · auto-generated
    Customer confirmed CFO-level pricing concern (00:06) but revealed a concrete payoff — halving manual QA cost (00:22). Agent committed to a tailored proposal within 24h. Deal momentum ↑ positive.
    Published to AmoCRM· 12s ago
    4 fields mapped
  • §05Support & service quality

    Support & service quality

    “Service standards drift when quality review covers only a small call sample.”

    • Monitor recurring issues.
    • Evaluate service standards.
    • Track sentiment and issue trends carefully.
    • Identify process gaps.
    Explore service QA
    service-trendIllustrative · sample data

    Quality trend

    Score Objections
    +18%
    100500
    W11 · 88
    Calls
    2,148
    Auto-QA
    96%
    CRM sync
    Healthy
§06By role

What each stakeholder
gets from TalkSonar.

Head of Sales
Conversion and quality visibility.
RevOps
Process consistency and CRM hygiene.
QA / Training
Repeatable scoring and evidence.
CTO / CIO
Integration and governance.

Pick the path your team starts with.

We will tailor a first project around your priority use case and stack.

Request a demoSee product