§01 · Product tour

From acoustic nuance to CRM-ready outputs.

Walk through the product surfaces buyers care about: dashboards, analysis projects, rules, call evidence, CRM publication, integrations, and analytics.

§01Chapter

Dashboard

Start with the operating picture: what is being analyzed, where quality is moving, and which teams need attention.

dashboardIllustrative · sample data

Quality trend

Score Objections
+18%
100500
W11 · 88
Calls
2,148
Auto-QA
96%
CRM sync
Healthy
§02Chapter

Analysis projects

Keep separate quality logic for different processes instead of forcing one universal scorecard.

projectsIllustrative · sample data

Analysis projects

4 active
  • Outbound · EMEA1,284 callsMEDDICC78%
  • Inbound qualification642 callsBANT84%
  • Support tier 12,310 callsService QA71%
  • Renewals188 callsCustom88%
§03Chapter

Rules and scorecards

Define how calls should be evaluated without exposing internal prompt logic.

scorecardIllustrative · sample data

Scorecard

SPIN selling · v3.1

+12
83/100

Strong discovery

Composite 83 · Talk-listen 42/58

10 calls
  • Situation3 discovery Qs94
  • ProblemPain confirmed88
  • ImplicationCost of inaction79
  • Need-PayoffMissed once71
§04Chapter

Methodologies

Connect analysis to the methodology your managers already use.

methodologyIllustrative · sample data

Methodology

Connects analysis to the playbook your managers already use.

  • MEDDICC
    Enterprise discovery & qualification
  • SPIN selling
    Situation · Problem · Implication · Need
  • BANT
    Budget · Authority · Need · Timeline
  • Challenger sale
    Teach · Tailor · Take control
  • Custom QA
    Bring your own scorecard playbook
§05Chapter

Call detail

See the evidence behind every signal — transcript, speakers, extracted parameters, key moments.

call-detailIllustrative · sample data
TranscriptSignalsScorecardCRM note
REC · 05:21
  • Agent00:01

    Thanks for calling TalkSonar. How can I help you today?

  • Customer00:06

    We're evaluating an upgrade, but the price jump concerns the CFO.

    Pricing objectionMapped to CRM · risk +1
  • Agent00:14

    Understood. What outcome would justify the investment for your team?

    SPIN · ImplicationMethodology hit
  • Customer00:22 LIVE

    If we cut manual QA in half, budget is approved this quarter.

    Buying signalNext-step: send proposal
  • Agent00:31

    Then let's tailor a rollout for QA automation — I'll share numbers today.

    CommitmentSLA · 24h
02:43 / 05:21
§06Chapter

CRM publishing

Move from call evidence to CRM-ready context.

crm-noteIllustrative · sample data
AC

Deal #7421 · Acme Corp

call-7421 · 05:21 · en-US · Agent M. Ito

Synced
  • StageNegotiation → Closing 00:22
  • Next stepSend tailored ROI proposal 00:3124h
  • ObjectionPrice sensitivity · CFO gate 00:06
  • Buying signalCut manual QA in half 00:22
Summary · auto-generated
Customer confirmed CFO-level pricing concern (00:06) but revealed a concrete payoff — halving manual QA cost (00:22). Agent committed to a tailored proposal within 24h. Deal momentum ↑ positive.
Published to AmoCRM· 12s ago
4 fields mapped
§07Chapter

Integrations

Provider categories, connected status, test action.

integrationsIllustrative · sample data

Integrations

5 connected · 1 pending
  • AmoCRM
    CRM
    Connected
  • Sipuni
    Telephony
    Connected
  • Soniox
    Speech-to-text
    Connected
  • OpenRouter
    LLM
    Connected
  • S3 / MinIO
    Storage
    Connected
  • HubSpot
    CRM
    Pending
§08Chapter

Analytics

Roll call-level signals into trends, cohorts, team-level views, and data marts.

analyticsIllustrative · sample data

Quality trend

Score Objections
+18%
100500
W11 · 88
Calls
2,148
Auto-QA
96%
CRM sync
Healthy

Ready to see this on your calls?

Bring a slice of your call data; we will run it through a focused analysis project.