Follow the path from transcript and criteria to assessments, supporting excerpts and a team overview. The tour shows the TalkSonar approach through illustrative examples.
Static interface examples with sample data; these screens are not connected to a live product.
Start with the operating picture: what is being analyzed, where quality is moving, and which teams need attention.
Keep separate quality logic for different processes instead of forcing one universal scorecard.
Define how calls should be evaluated without exposing internal prompt logic.
Scorecard
SPIN selling · v3.1
Strong discovery
Composite 83 · Talk-listen 42/58
Connect analysis to the methodology your managers already use.
Connects analysis to the playbook your managers already use.
See the evidence behind every signal — transcript, speakers, extracted parameters, key moments.
Thanks for calling TalkSonar. How can I help you today?
We're evaluating an upgrade, but the price jump concerns the CFO.
Understood. What outcome would justify the investment for your team?
If we cut manual QA in half, budget is approved this quarter.
Then let's tailor a rollout for QA automation — I'll share numbers today.
Review how call evidence could map to CRM fields, subject to a confirmed connection and agreed scope.
Example CRM note · sample deal
call-7421 · 05:21 · en-US · Agent M. Ito
Example interface for providers, statuses and test action; check live availability.
Illustrative interface only. Provider names and status labels are examples; no live integrations have been verified. A real connection requires project-specific setup and verification.
Roll call-level signals into trends, cohorts, team-level views, and data marts.
Tell us about your team, criteria and available recordings. We’ll discuss which project to start with.
