Conversation assessments you can examine in detail.
Bring transcripts, scorecards and supporting excerpts together. Set criteria for your team and pipeline, check findings and choose examples for feedback.
- Agent00:01
Thanks for calling TalkSonar. How can I help you today?
- Customer00:06
We're evaluating an upgrade, but the price jump concerns the CFO.
Pricing objection→ Mapped to CRM · risk +1 - Agent00:14
Understood. What outcome would justify the investment for your team?
SPIN · Implication→ Methodology hit - Customer00:22SAMPLE
If we cut manual QA in half, budget is approved this quarter.
Buying signal→ Next-step: send proposal - Agent00:31
Then let's tailor a rollout for QA automation — I'll share numbers today.
Commitment→ SLA · 24h
Scorecard
SPIN selling · v3.1
Strong discovery
Composite 83 · Talk-listen 42/58
- Situation3 discovery Qs94
- ProblemPain confirmed88
- ImplicationCost of inaction79
- Need-PayoffMissed once71
Example CRM note · sample deal
call-7421 · 05:21 · en-US · Agent M. Ito
- StageNegotiation → Closing 00:22
- Next stepSend tailored ROI proposal 00:3124h
- ObjectionPrice sensitivity · CFO gate 00:06
- Buying signalCut manual QA in half 00:22
Core workflow
Call → evidence
Projects → scoped CRM publication
Provider categories
5
CRM · Telephony · STT · LLM · Storage
Project controls
Configurable
Rules, dictionaries, scorecards
Rollout shape
Sales-led
Scoped first project, then expand
This describes platform scope, not customer outcomes. CRM publication requires a confirmed connection and agreed scope; availability depends on rollout configuration.
Core operational surfaces
for a controlled rollout,
in one platform.
- 01
Analysis projects
Create separate analysis projects for teams, departments, products, regions, funnels, or quality frameworks.
- 02
Quality frameworks and scorecards
Define what quality means for each process instead of forcing every team into one universal score.
- 03
Methodology-aware analysis
Evaluate calls against scripts, methodologies, QA checklists, stage expectations, and project dictionaries.
- 04
Historical and ongoing calls
Analyze past calls to establish a baseline, then keep new conversations flowing into the same review logic.
- 05
Call detail
Managers see the evidence behind the score — transcript, speaker separation, extracted signals, score explanation, CRM context.
- 06
CRM publication
Where a CRM connection is confirmed and included in the agreed scope, call analysis can be passed as CRM context such as a note, mapped fields, summary, or next-step recommendation.
- 07
Dashboards and data marts
Track whether process changes are moving the metrics that matter — trends, distribution, objections, team filters.
- 08
Operations controls
Manage organization structure, roles and access rules, API keys, batch and scheduled processing, dictionaries, provider configuration, and monitoring. Exact surfaces depend on rollout scope.
Quality trend
Move the metrics
that matter.
Trend line, quality distribution, objection frequency, plan/progress tracking, team and project filters.
Show us how you assess conversations today.
We’ll discuss your criteria and show what a review could look like in TalkSonar.