TalkSonar — Evidence, surfaced.
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§01 · Product

Configurable speech analytics for phone-based operations.

TalkSonar combines call analysis, methodology-aware project setup, CRM publication, and quality analytics in one platform.

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capability · map
Calls
CRM context
Analysis project
Rules & scorecard
CRM publication
Dashboards
transcriptIllustrative · sample data
TranscriptSignalsScorecardCRM note
REC · 05:21
  • Agent00:01

    Thanks for calling TalkSonar. How can I help you today?

  • Customer00:06

    We're evaluating an upgrade, but the price jump concerns the CFO.

    Pricing objection→ Mapped to CRM · risk +1
  • Agent00:14

    Understood. What outcome would justify the investment for your team?

    SPIN · Implication→ Methodology hit
  • Customer00:22 LIVE

    If we cut manual QA in half, budget is approved this quarter.

    Buying signal→ Next-step: send proposal
  • Agent00:31

    Then let's tailor a rollout for QA automation — I'll share numbers today.

    Commitment→ SLA · 24h
02:43 / 05:21
scorecardIllustrative · sample data

Scorecard

SPIN selling · v3.1

+12
83/100

Strong discovery

Composite 83 · Talk-listen 42/58

10 calls
  • Situation3 discovery Qs94
  • ProblemPain confirmed88
  • ImplicationCost of inaction79
  • Need-PayoffMissed once71
crm-noteIllustrative · sample data
AC

Deal #7421 · Acme Corp

call-7421 · 05:21 · en-US · Agent M. Ito

Synced
  • StageNegotiation → Closing 00:22
  • Next stepSend tailored ROI proposal 00:3124h
  • ObjectionPrice sensitivity · CFO gate 00:06
  • Buying signalCut manual QA in half 00:22
Summary · auto-generated
Customer confirmed CFO-level pricing concern (00:06) but revealed a concrete payoff — halving manual QA cost (00:22). Agent committed to a tailored proposal within 24h. Deal momentum ↑ positive.
Published to AmoCRM· 12s ago
4 fields mapped
Core workflow
Call → evidence

Projects → CRM publication

Provider categories
5

CRM · Telephony · STT · LLM · Storage

Project controls
Configurable

Rules, dictionaries, scorecards

Rollout shape
Sales-led

Scoped first project, then expand

This describes platform scope, not customer outcomes. Exact availability depends on rollout configuration.

§02Capability map

Core operational surfaces
for a controlled rollout,
in one platform.

  1. 01

    Analysis projects

    Create separate analysis projects for teams, departments, products, regions, funnels, or quality frameworks.

  2. 02

    Quality frameworks and scorecards

    Define what quality means for each process instead of forcing every team into one universal score.

  3. 03

    Methodology-aware analysis

    Evaluate calls against scripts, methodologies, QA checklists, stage expectations, and project dictionaries.

  4. 04

    Historical and ongoing calls

    Analyze past calls to establish a baseline, then keep new conversations flowing into the same review logic.

  5. 05

    Call detail

    Managers see the evidence behind the score — transcript, speaker separation, extracted signals, score explanation, CRM context.

  6. 06

    CRM publication

    Turn call analysis into CRM context that teams can actually use: note template, mapped fields, summary, next-step recommendation.

  7. 07

    Dashboards and data marts

    Track whether process changes are moving the metrics that matter — trends, distribution, objections, team filters.

  8. 08

    Operations controls

    Manage organization structure, roles and access rules, API keys, batch and scheduled processing, dictionaries, provider configuration, and monitoring. Exact surfaces depend on rollout scope.

dashboardIllustrative · sample data

Quality trend

Score Objections
+18%
100500
W11 · 88
Calls
2,148
Auto-QA
96%
CRM sync
Healthy
§03Dashboards

Move the metrics
that matter.

Trend line, quality distribution, objection frequency, plan/progress tracking, team and project filters.

See the product end-to-end.

Walk through dashboards, projects, rules, call detail, CRM publication, integrations, and analytics.

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