Designed for controlled rollout and procurement review.
TalkSonar supports sales-led implementation, provider-aware setup, access boundaries, and reviewable data-handling discussions for teams evaluating speech analytics.
Editor's note
This page is maintained by TalkSonar to answer common security and privacy questions about the platform. It is app-owner content, not an independent certification or verification.
- Call audio and transcripts
- CRM context
- Extracted analysis outputs
- CRM notes and summaries
- Dashboard metrics
- Sales-led onboarding
- First project scoping
- Provider configuration
- Validation before expansion
- Security and procurement review during rollout
Explicit boundaries in
requests and background work.
These controls are present in the application code. Infrastructure topology, identity provider, storage settings, retention, and contractual requirements remain specific to each deployment and must be confirmed during implementation.
Authenticated and role-restricted access
Protected application routes require an authenticated principal; administrative routes apply explicit role checks.
Organization-scoped data access
Customer-data routes carry organization context and use organization-scoped database sessions with row-level policies.
Organization context in background work
Customer task messages, provider limits, caches, and processing artifacts carry organization scope instead of relying on a global default.
Privileged-action audit events
Cross-organization administrative actions are recorded with the acting principal, target organization, action, and correlation context.
Organization-aware access.
Provider-aware configuration.
TalkSonar is designed around organization-aware access and implementation-specific provider configuration. Exact deployment and data-handling details are reviewed during rollout planning.
Reviewed in the
implementation process.
Customer data-use terms, AI provider settings, retention, deletion, and training-related language must be reviewed in the implementation and legal process.
Provider categories
TalkSonar can route through.
Actual subprocessor selection per customer is configured during implementation and recorded in the procurement materials. The list below is the catalog of categories and provider options, not a per-deployment confirmation.
- Speech-to-text
Transcribe call audio for analysis.
- Soniox
- Deepgram (roadmap)
- Whisper (roadmap)
- Yandex SpeechKit (roadmap)
- LLM routing
Run analysis prompts against configured language models.
- OpenRouter
- OpenAI (roadmap)
- Anthropic (roadmap)
- Local gateway (roadmap)
- CRM
Read CRM context and publish notes/summaries back.
- AmoCRM
- Bitrix24 (roadmap)
- HubSpot (roadmap)
- Salesforce (roadmap)
- Telephony
Source call recordings and metadata.
- Sipuni
- Twilio (roadmap)
- Storage
Hold call audio and derived artifacts during processing.
- S3 / MinIO
Roadmap providers are not yet generally available. Region-, residency-, and DPA-specific constraints are reviewed during rollout planning.
Questions we hear.
- What data does TalkSonar process?
- Call audio and transcripts, CRM context, extracted analysis outputs, and the CRM notes and summaries TalkSonar publishes back.
- Can we review providers and subprocessors?
- Yes. Subprocessors and providers can be reviewed as part of the implementation process.
- Does TalkSonar sign a DPA?
- DPA terms are reviewed during the implementation and legal process.
- What retention options exist?
- Retention configuration is reviewed during rollout planning based on your data-handling requirements.
- Is TalkSonar SOC 2 or ISO 27001 certified?
- TalkSonar does not publish certifications it has not completed. Certification status and roadmap can be reviewed during procurement.
- Can TalkSonar support region-specific constraints?
- Provider and storage choices are evaluated during the implementation conversation.
Talk to us about your security review.
We will share what we can up front and route procurement-specific questions to the right path.